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Over the last few months there has been an influx of interest from Customers in our Professional Services Dashboard solution. Initially designed for professional service organisations, using our own organisation as the basis for design, but which now have been adapted to meet the needs of many industries and allow for reactive and active decision making thanks to our real time reporting dashboards. These are regularly used both internally across all departments here at Ridgian, and by our Customers who have recently implemented our Dashboard solution within their organisations.

As a result of the subsequent POC processes, Customer feedback discussions and the solution implementation review process, I started thinking in depth around the use of BI for decision making, as opposed to simply providing organisations with masses of information and remaining with the analysts (huge difference here!). In addition, how other technological developments that have had a positive impact on the way in which we work in recent years (such as mobile technology, tablets, etc.) could potentially be used to further drive improvements in the way in which BI solutions are provided and how end users approach BI and use it in their daily activities.

So, I began a trawl of the internet to see whether there were any discussions around the use of Dashboards, the attitude within the marketplace to how dashboards are currently used (i.e. are they being utilised to their full potential?), and making the most of mobile technology to improve upon access to insights in information and enable decision making on the go.

I was surprised to find how little discussion there was around the concepts and how many technology professionals and organisations alike simply view and use BI as a tool set to dish out reports, as opposed to using the information to take action (perhaps a consequence of BI really still being in its infancy in terms of acknowledgement, acceptance and realisation of potential) – however I found two great articles that seem to sum up our values around BI and our solutions here at Ridgian, and the future potential for real time and actionable BI on the go, via the use of mobile technology, to enable decision making at your fingertips.

The strap line of the first article I came across perfectly sums up our attitude here; “Dashboards are for action, not information.” It also draws upon many of our previous posts and arguments around the unfortunate attitude that knowing is enough and the subsequent avoidance of the necessity to use that information to take action. This article is a must read for any organisation who have implemented a BI solution, but may not be necessarily getting true value from it.

Take a look at: http://everythingxcelsius.com/xcelsius-2008/what-are-dashboards-really-for/3813

The second article (found here) raises some insightful and refreshingly alternative arguments around the use of mobile technology such as the a Windows Mobile 7 phone or an iPad in the delivery of BI tools within an organisation and the endless benefits this could bring to organisations wanting to deliver information and enable effective decision making organisation-wide. The author again also debates the importance of enabling the reporting of actionable information.

See below for a couple of examples of our actionable BI Dashboard delivered to the Windows Phone 7 and the iPad:

Dashboards_iPad2_01Dashboards_WindowsMobile_01

 

For anyone who would like to take a look at our Business Intelligence dashboards designed for Professional Service organisations, please follow this link. If you have any questions or would like to discuss any of our solutions in more detail, please do not hesitate to get in touch.

"It’s good to talk"

It seems BT are practicing what they preach with the recent company-wide 100,000 seat roll out of the Microsoft SharePoint 2010 platform, to be used to build internal “Facebook- like” social networking and collaboration tools, allowing employees to better communicate with each other.

 

The Computer Weekly article outlining the project can be read via the following link:

 

http://www.computerweekly.com/Articles/2010/06/02/241412/BT-rolls-out-Microsoft-Sharepoint-2010.htm

 

I think its fantastic that a huge organisation like BT are leading the way in adopting new technologies and embracing the age of social media in order to adapt to new business demands, cut costs and increase efficiencies. Social Networking tools within your business can not only make for easier general communication, but also make it possible via a speedy search to find people within your organisation with the right skills and knowledge for a job, allow you to see what others are working on- and even what documents they are working on,  prevents time wasting, misunderstandings and goes a long way to eliminating the cost of mistakes- critical to business in this current climate of austerity.

As SharePoint experts ourselves here at Ridgian, we are experiencing a much greater number of enquiries and projects based around the Collaboration tools available within the SharePoint 2010 platform within recent months, BT’s adoption only confirms that social networking- style communication is something that UK businesses are readily taking more seriously and will be here to stay.

 

For more information on SharePoint 2010 or our recent SharePoint projects, please take a look at our website which has a wealth of information of the platform and our projects to date with clients across many sectors.

 

I stumbled across this article by Eco-Technology writer, Heather Clancy, this morning, it sums up perfectly the current buzz in the offices here at Ridgian around Energy Management (EM) software, so I had to bring it to our reader’s attention.

http://www.zdnet.com/blog/green/report-energy-management-software-boom-will-accelerate/17616?tag=mantle_skin;content

Heather draws upon the recent research carried out by Pike Market research to depict and discuss the recent growth (or perhaps even explosion) in the EM Software market, something we here at Ridgian have been increasingly involved in the development of for our Business Intelligence Customers over the last 12 months and have experienced a recent boom ourselves in the number of enquiries and meetings we have had with organisations of late to discuss our Energy Management Platform.

It was also a relief to read that there finally seems to be a realisation within the market and amongst users and vendors alike of the importance of utilising Business Data to help drive down our Carbon footprint. Too many organisations in my opinion are unnervingly reliant on standard AMR data and readings to analyse their energy consumption. As the market grows and as competition grows between EM Software vendors, the subsequent competitive innovation seems to be bringing a realisation that the key to effective Energy monitoring and performance management is to unlock the data held across your organisation via an Energy Monitoring driven Business Intelligence Solution. Heather Clancy sums this up well at the end of the article,

“More businesses are beginning to see this data for what it is: business intelligence that could be used to improve operations”

I have blogged on our Energy Monitoring Business Intelligence solution before, however for those who aren’t familiar with our work within the energy market, please do take a look at the following link:

http://www.ridgian.co.uk/downloads/RidgianBIEnergyDashboards.pdf

We have had some impressive feedback from our Customers and potential Customers who have now been exposed to the solution – either via a demonstration or recent implementation of the solution. The integral feature of the solution, which has differentiated the work we have done in the marketplace compared with other solutions out there, is the capability to feed in other business data from around the organisation into the platform, such as finance, weather, customer services, purchasing info, etc. to enable comparative analysis, benchmarking, and more efficient forecasting.

Effective Information management strategy is swiftly becoming more focussed on the building of a data-driven IT Infrastructure, as Business and IT move forward in working together to address business challenges. 

A recent White paper in Computer Weekly, “Building a Data driven infrastructure” , focuses on the considerations that need to be taken into account in deciding upon best IM strategy and the historic failures in the approach to technologies that must be readdressed in order to ensure that the right people within your organisation get access to data at the right time. It also supports the on-going case of the importance of Business Intelligence in the unlocking of the power of the IT department to drive business forward, assist in performance management and unlock an organisation’s (arguably) greatest asset…data.

Some pivotal arguments are raised around the best strategy for tackling data management- i.e. Where do we start? What data is most important to the performance of my organisation? Also, it asks what is the most effective approach to take around technology – taking the emphasis off the storage of data and prioritising the extraction and reporting of data in a usable platform.

In my experience, so many IT Managers fail to see the link between their role and their responsibility to empower business users and push forward business activity – focusing their attention to what they know so well- infrastructure. However the role of the IT manager has become so much more than that in recent years and long gone are the days where BI is corporate only ground.

This article, in my opinion takes the BI concept and removes the Business-IT divide, encouraging the necessary collaboration that will enable businesses to make the most of their data.

http://www.computerweekly.com/DowntimePDF/pdf/040111_Oracle_data-driveV2.pdf

I know its an article authored in association with Oracle and of course Ridgian are a Microsoft Partner, but the principles are the same.

We have over a number of years forged a great relationship with one of our Infrastructure Partners, ICM and have been extremely lucky to work alongside arguably one of the largest and most reputable infrastructure solutions providers in the UK, on some fantastic projects.

ICM offers a complete range of flexible IT infrastructure and Business Continuity solutions. As part of the Phoenix IT Group, ICM have 700 staff UK-wide, 13 regional Data Centres, including 5 Hosting Centres, and 18 Business Continuity Centres.

ICM currently work with 3,000 customers within the retail, transport, construction, manufacturing, travel, media, healthcare, public, education, financial services and professional services sectors.

Vendor alliances and accreditations include HP Gold Partner, Microsoft Gold Partner, NetApp Platinum Partner, plus Premier Partner and Premier Hosting Partner for VMWare.

In this current climate, businesses face the evermore challenging task of reducing costs, improving efficiencies and driving innovation, with IT playing an increasingly important role in achieving these goals.

Through the experience gained from working directly alongside ICM we have learnt that they offer a ‘tailored’ style service to their Customers, taking time to understand their Customers’ business drivers, challenges and vision and work with them to create bespoke, all-encompassing solutions, tailored to their requirements and delivering substantial benefits.

The richness of services and experience that collectively ICM and Ridgian offers enables us to bridge the gap with our Customers from pure-play IT Infrastructure and Business Continuity to Business Productivity solutions around SharePoint and Business Intelligence.

Paul Russell – Director for Strategic Technical Development at ICM says “It is great working with a partner that adds true value of the business conversation. Ridgian is the icing on the cake in terms of having that conversation, as supported by the common view that business intelligence and collaboration are the significant areas of focus for businesses today”

I have to admit that it took me a while to “get” SharePoint, and unfortunately the hours put in by me (admittedly at this point, half-heartedly – I was still a non-believer) marketing the platform and having endless discussions with disgruntled IT Managers, led me to conclude that many organisations were sharing similar negative experiences around SharePoint deployment and implementation. It appeared that SharePoint was getting left in the application graveyard alongside other redundant IT investments, having had no real business purpose identified prior to implementation.

But, this wasn’t what Microsoft had intended for their revolutionary platform, and all this hype created within the industry around the platform and its capabilities to revolutionise the way in which we do business had not arisen from nowhere- so what was causing these projects to fail?

On joining the marketing team at Ridgian, and in the first instance only looking at the face value benefits SharePoint, it took me a while to appreciate the importance of planning, implementation and adoption of any IT solution to the success of the project. However, on learning more about our customers and the work we have done to ensure that we don’t just do a good job of implementing a solution but we implement the right solution, never more so than with a recent project we have undertaken with a national house building firm, where the fundamental basis of the project was built around understanding the customer’s business challenges upfront. This project has become a stark example of how SharePoint can assist you in the better running and management of your organisation.

The basic overall project objective was to build and deploy a document management and collaboration solution for departments and associated project initiatives to serve as an organisational wide intranet – really standard stuff and only a small part of the overall capability of the SharePoint platform. However, if you delve into the consultancy process we undertook with all areas of management within all operational areas of the business, and the different operational functions the platform is now to serve, you begin to realise what an impressive tool SharePoint is/has the potential to be.

The solution aims to be a collaboration point between all areas of the business; from the Architectural department and general site design, down to the site foreman and tradesmen, ensuring cradle to grave effective build management. It allows efficient communication throughout the build process, from the initial design of both the entire site and individual plots, allowing for focus on customer needs via a feedback system between the on-site sales teams and the architects. The information gathered from the customer facing sales team can then easily shared with the group purchasing department, external suppliers and the tradesmen completing the build.

Yes, the house building firm in question already communicated internally with each other regarding these matters prior to our solution being deployed within the organisation, however during the consultancy process, concerns were raised about the effectiveness of historical methods. Our solution eradicates the risk of employees/suppliers reading out of date build information, encourages information sharing processes which ensures the right information is passed on when it needs to be, to the right people (for example, a customer changes their mind about what kitchen they want installed in their property – this information needs to be quickly passed from the sales team to the purchasing team, to the suppliers and the carpenter who will fit the kitchen), and most importantly it ensures, via providing the tools for effective organisational communication, that projects are delivered within the right timescale, to the right specification for the right price.

With IT resellers currently aggressively promoting the cloud, the recent failure of the Amazon Web Services has bought to the forefront some issues with regards to security in the cloud- and despite the promises of the all singing and dancing cloud, there are some serious considerations to be made on making the switch, particularly around Contracts, Business Continuity Management (BCM) and Data Security and Integration. I wonder if a contract with a cloud provider should include the statement "switch to alternative site in event of service delivery incident"?

The principle of cloud delivered services are undoubtedly revolutionary, however the pre-contractual determination of SLA’s, Security, and BCM could have, in my opinion, perhaps been better thought through by providers and purchasers alike. In most cases an organisations with look to adopt a combination of public cloud, private cloud, etc. but doesn’t this simply make the whole thing even more complicated?

If you are interested in the cloud debate, this blogger will certainly get the grey matter going : http://brummieruss.wordpress.com

For more on the Amazon story, please see the news item on the New York Times website at http://www.nytimes.com/2011/04/23/technology/23cloud.html

Government information and communications technology (ICT) has a really bad name. Much of this is unjustified.

All big organisations, whether in the public or private sector, have examples of failure in delivering big ICT projects and programmes. In the public sector, the failures tend to be very public, while in the private sector, it is easier to keep them in decent obscurity. It is not obvious that the record of government is significantly worse than that of other big organisations.

What are your thoughts on the new government IT Strategy? Read more here http://www.cabinetoffice.gov.uk/content/government-ict-strategy

As avid readers of our blog know, we generally only blog on Business Intelligence and technology industry news. However, this article really struck a chord with me and I couldn’t resist. This is an extremely well thought out analysis of the impact of Social Media on story telling, the way we share information with each other, whether communication has been depersonalised, and really got me thinking about how Social Media has changed the way we do business, and even gone as far to help us be better at business.

From a marketing perspective, social media has opened up so many new channels to reach out to partners, perspective clients and colleagues and tell our story. Yes, the traditional methods such as calling people on the telephone and meeting people face to face are arguably remain the most effective ways of reaching people with your story thanks to the ability to engage them on a more personal level. However,  we are very rarely given that luxury in this climate, as so many “buyers”  have shut the door on Sales and Marketing professionals.

Social Media has allowed us to share our story on both our organisational offerings/knowledge and experience, and our own personal skills and experiences within the workplace, revolutionising the way in which we “do business”. LinkedIn allows us to connect with colleagues (with whom, lets face it, the likelihood is we would have passed in the corridor with a quick awkward smile on our faces until now), network and share likeminded contacts whilst updating each other with our own personal experiences within the workplace via the status update tool.

Interestingly, many of these people centric facilities are now available in SharePoint 2010 and extremely useful in finding who in your organisation has knowledge of a particular subject, working on a certain project or simply working with your team on a document.

As a marketing professional, LinkedIn has become one of my greatest resources, enabling me to not only connect with professionals/clients and prospects, but also take part in discussions on subjects – sharing my views and learning a lot from likeminded professionals. I am unsure how I coped without it now I have the resources it brings me at my disposal.

Organisational blogs allow companies to not only reach out to the wider business network via business related articles, sharing case studies, etc. but share information internally, updating staff with exiting staff news such as weddings, births and promotions, etc. Social media has clearly bought us all closer together in the workplace rather than depersonalise communication as many may argue. As you would expect, a copy of this blog is also available in the Blog area of our Internet SharePoint Intranet at Ridgian.

In the world of business we have a lot to thank Social Media for, so as far as I’m concerned I ask you all keep twitting, blogging and Facebooking!

Social Media and the Art of Storytelling

A few days ago, Chris Sullivan of MyNorthwest.com wrote an article called “The art of storytelling in a world of technology”.  He asked if you can tell a story over Twitter and wondered if the limitations of the medium limited the message.  He quoted professional storyteller Anne Rutherford as saying “Whatever their age, whatever their circumstance, if it’s a good story and it’s well told we completely have the ability to respond to that. However … Read More

via MaggieCakes

In my daily trail through various technology sites and blogs, I came across an article written by Timo Elliot, “The Last Decade of BI Best-Practice Architecture is Rapidly Becoming Obsolete.” It gives a great insight into the changing face of Business Intelligence and the technological improvements made over the years, to where we are approaching right now- where the combination of BI technologies mean that analytical platforms are becoming increasingly efficient, cost-effective and faster thanks to a number of developments including in-memory analysis, column databases, customer appliances, etc with the combination of operation and analytics in their vision.

Particularly interesting is the first chapter of the article which outlines the principles behind one of the first Business Intelligence solutions, “Lyon’s Electronic office” (1951). Lyons was the Costa coffee of its era with large tea rooms open 24 hours a day, where hundreds of cups of tea were consumed on a daily basis. Lyon’s tea houses like businesses of today faced numerous business challenges as a result of the sheer scale of their organisational activities; such as ordering correct stock, reducing surplus ordering, payroll, etc. So the LEO was created in an attempt to alleviate these issues- it optimised profitability and minimised waste via calculating how many buns and tea cakes should be produced for the next day based on the latest purchase data available- pretty impressive for its day. The LEO is extremely significant in terms of the evolution of BI into how it is approached and applied within the analytic solutions of today. As Elliot describes it, “The very first commercial computer was already about Business Analytics”. However, the operation process was slow and expensive via the use of thousands of Vacuum tubes which used mass amounts of heat and energy. As a result, the LEO was soon to be replaced by a more efficient, effective technology, the transistor- invented in 1947. The transistor; cheaper, more reliable, faster and smaller, revolutionised computer technology- enabling computers to do more than ever, this ever more so with the development of transistors over time, whereby transistors were “miniaturized” and packed in their millions onto single chips enabling “unthinkable possibilities”

After a little History lesson in BI, Elliot draws upon an interesting analogy, arguing that as BI and Data warehousing practices of today are that of the “vacuum tube era” and we are now slowly approaching the “transistor era”- more efficient, faster analytic solutions able to cope with huge amounts of data- perhaps a little loose as far as analogy’s go, but still he gets his point across and certainly makes up for it with his arguments for this. Elliot argues that the last decade of Business Intelligence Best Practice, like the LEO Vacuum technology, has been slow, expensive and painful and the traditional BI processes were holding back our success in the plight for fast, easy, cheap and reliable Business Analytics and reporting. So what does BI best practice of the last decade look like? Elliot suggests that it begins with the selection of business applications that gather the data we would like to analyse. However, systems are slowed down if we do too much reporting, so a copy is created- known to the technology savvy of the BI world as an ODS (Operational Data Store). In addition, Data Marts and Data Warehouses are created using ETL technology to alleviate incomplete and incompatible data as a result of the ODS being incapable of storing history. Businesses want to store lots of information, yet quick delivery times are impossible to achieve without complex database structures and indexes- subsequently adding to the size and complexity of the data warehouse. The result? – A solution that works well enough, will get the job done, but is slow, costly and complex (very similar to the LEO Vacuum system).

So faced with these challenges, what has been done to alleviate these issues and how far have we come in our journey to more effective Business Analysis? Elliot goes into some depth about the use of new technology to improve analytical processes- the most significant in his eyes being the development of “In- memory processing” and the reduction in cost of memory storage over the last decade, enabling data to now be stored on memory as opposed to the traditional method of storage data on disk- whereby the retrieval of data is slow. Though, I would argue that vendors have attempted to alleviate this prior, with Memory resident analysis which allows speedier access to data on key functions within an organisation, which goes a long way to solving the problem without the purchase of a full scale in-memory solution.

However, much is to be said of Elliot’s argument that in- memory process will revolutionise Best BI practice: Essentially, via use of in-memory process we could eliminate entirely the use of data marts and database optimisation tools (previously used by vendors to increase the efficiency of disk storage) such as aggregates and indexes, thus simplifying the data retrieval process. Elliot also emphasises in some detail the significance in the combining of in-memory processing and column data stores (his analogy of his and his wife’s filing systems is a particularly quirky way to explain the benefits of column data storage). Thanks to the ability to store similar types of data together in groups, information is stored more effectively and can be compressed, previously not possible in row based storage techniques. Hence, you can store more data in the same physical space, shrinking the data warehouse back down to a size similar to the raw data used to create it . This in turn reduces the amount of memory you need to scan and increases processing speed.

Column based data storage solutions do have their downsides-when using disk storage, column based data (due to its size and capacity) has an extremely lengthy load time, which, despite the clear benefits of column based storage has, until now, limited its appeal in the market place. Yet, Elliot raises an interesting point, if column based storage was combined with in-memory processing, due its compact nature we can store an entire data warehouse in-memory. And thanks to the speed of in-memory processing loading times are no longer a problem- The first step, argues Elliot, to the new generation of Business Analytics.

Also needing to be brought into the mix for the New Generation of analytics and certainly worth a mention also are hardware acceleration appliances and in database calculations (via an analytics calculation tool such as ‘PeopleSoft’). Elliot argues that the combination of the four technologies will ultimately lead to unrivalled analytics process which achieves the same goals as traditional BI architecture, but does it faster and more effectively and could potentially lead to further developments if this was built upon further, such as the ability to use the same platform for both transactional and analytical processing if ACID compliance and dual capability for row and column data storage was also enabled.

Despite me seemingly being an evangelist for Elliot’s new vision for the development and improvement of business analytics I do see some significant flaws in his ideas. Elliot is pro Hardware acceleration tools, however I think it will take a significant amount of time before Hardware acceleration tools gain acceptance in the marketplace, due to the complexity in programming and their unsuitability for certain organisations, for example the financial sector, as they have to bolt into proprietary hardware. He also lacks emphasis on the importance of the Cloud in the future of analytics and Business Intelligence which I feel deserved more of a mention, if his proposed process of combining the four mentioned technologies into a “super” analytics process was then placed in the cloud, this would allow for more mobile Business intelligence and ensure that data collaboration was made easier- so faster, more efficient technology with the ability to take analytics and reporting organisation-wide and even externally. Elliot also fails to the see the switch from the importance of the delivery of information to the analysis of that information. So yes, the efficiency, effectiveness and speed in which information can be delivered is paramount, however there seems to be a switch in importance of late to the access and ability to analyse, understand and make decisions up data; this is elucidated in a recent Gartner report,” The market is shifting from storage and access to delivery and comprehension.” Perhaps more emphasis could have been placed on this within Elliot’s article.

You can read Elliot’s article via visiting the following page. Some other interesting articles on Business Intelligence and Business Analytics also which are definately worth a look. http://smartdatacollective.com/timoelliott/33492/why-last-decade-bi-best-practice-architecture-rapidly-becoming-obsolete

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